Privacy Policy

This Privacy Policy describes how Jet's Pizza & Grill ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at jetspizzagrill.rest, place an order, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other relevant consumer protection regulations.

1. About Us

Jet's Pizza & Grill is a food service business operating in the United States, dedicated to delivering high-quality pizza, grilled items, and related food products to our valued customers. We operate both in-store dining and online ordering services through our website.

Business Name Jet's Pizza & Grill
Website jetspizzagrill.rest
Email Address [email protected]

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided in Section 15 of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

  • Our website located at jetspizzagrill.rest
  • Online ordering systems integrated into or linked from our website
  • Email, telephone, or written communications with our business
  • In-store interactions, loyalty programs, and promotions
  • Third-party platforms on which we maintain a business presence
  • Any other means by which you interact with Jet's Pizza & Grill

This policy does not apply to the practices of third-party companies or websites that may be linked from our site. We encourage you to review the privacy policies of any third-party services you access through our website.

3. Information We Collect

We collect several categories of personal information depending on how you interact with us. The information we collect falls into the following categories:

3.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Date of birth (where required for age verification or promotional purposes)
  • Username and password (for account holders)

3.2 Order and Transaction Information

To process your food orders and maintain records of your transactions, we collect:

  • Order history and details (items ordered, quantities, customizations, and special instructions)
  • Payment information (credit/debit card numbers, billing details — note: full payment card data is processed by PCI-DSS compliant third-party payment processors; we do not store raw card numbers)
  • Delivery preferences and instructions
  • Transaction dates and amounts
  • Refund and complaint records

3.3 Usage Data and Technical Information

When you access or use our website, we automatically collect certain technical and usage data, including:

  • IP address and approximate geographic location
  • Browser type, version, and language settings
  • Operating system and device type
  • Referring URLs and exit pages
  • Pages visited, time spent on each page, and click-stream data
  • Search queries entered on our website
  • Date and time of access
  • Error logs and crash reports

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. For full details on how we use cookies, please refer to Section 10 of this policy.

3.5 Communications Data

If you contact us for support, submit a complaint, or engage with us via email or telephone, we may retain records of those communications, including:

  • The content of your messages or emails
  • Records of phone calls (where call recording is conducted with appropriate notice)
  • Feedback, survey responses, and reviews you submit

3.6 Marketing and Preference Data

With your consent, we collect information related to your marketing preferences, including:

  • Opt-in or opt-out status for marketing communications
  • Favorite menu items and dietary preferences you voluntarily share
  • Engagement with promotional emails, offers, and loyalty programs

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Third-party food delivery platforms (such as DoorDash, Uber Eats, or Grubhub) when you order through those services
  • Social media platforms when you interact with our business profiles or connect social accounts
  • Analytics providers and advertising partners
  • Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Order Processing and Service Provision

  • To receive, process, confirm, and fulfill your food orders
  • To arrange delivery or preparation of your order for pickup
  • To process payments and issue receipts or refunds
  • To communicate order status updates and delivery notifications
  • To manage your customer account and preferences

4.2 Customer Support and Communication

  • To respond to your inquiries, questions, and complaints
  • To provide technical support for our website and ordering systems
  • To notify you of important changes to our services, menu, or policies
  • To send transactional communications such as order confirmations and delivery receipts

4.3 Marketing and Promotions

  • To send you promotional emails, newsletters, special offers, and discount codes — but only where you have provided your consent or where otherwise permitted by applicable law
  • To notify you of new menu items, seasonal specials, and loyalty rewards
  • To conduct contests, sweepstakes, and promotional campaigns
  • To personalize marketing communications based on your order history and preferences

4.4 Analytics and Website Improvement

  • To analyze website traffic patterns and user behavior to improve site performance
  • To identify popular menu items and customer preferences
  • To conduct A/B testing and user experience research
  • To detect and resolve technical errors or security vulnerabilities

4.5 Legal and Compliance Obligations

  • To comply with applicable federal and state laws, regulations, and legal processes
  • To enforce our Terms of Service and other agreements
  • To detect, prevent, and investigate fraud, unauthorized access, or other illegal activities
  • To protect the rights, property, and safety of our customers, employees, and business

4.6 Business Operations

  • To manage our business operations, including staff scheduling, inventory management, and quality assurance
  • To conduct internal audits and business performance reviews
  • To evaluate and improve our food products and service quality

5. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

  • Contract Performance: Processing is necessary to fulfill your order and provide the services you have requested from us.
  • Legitimate Interests: We process certain data to operate our business effectively, improve our services, prevent fraud, and ensure the security of our systems — provided these interests are not overridden by your fundamental rights.
  • Consent: Where we rely on your consent for marketing communications or the use of non-essential cookies, you have the right to withdraw that consent at any time.
  • Legal Obligation: In certain cases, we are required by law to collect, retain, or disclose your personal information.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

6.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers may access your personal information only as necessary to perform services on our behalf and are contractually obligated to maintain the confidentiality and security of your data. These service providers include:

  • Payment processors (to securely handle credit/debit card transactions)
  • Delivery platform partners (to coordinate food delivery logistics)
  • Email marketing platforms (to manage and send promotional communications)
  • Web hosting and cloud service providers (to host and maintain our website and databases)
  • Analytics providers such as Google Analytics (to analyze website traffic and user behavior)
  • Customer support software providers (to manage and respond to customer inquiries)
  • Advertising networks (to deliver targeted advertisements on our behalf)

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

  • Compliance with a court order, subpoena, or other legal obligation
  • Requests from law enforcement or government authorities
  • Protection of our legal rights, property, or the safety of our customers and employees
  • Prevention or investigation of fraud, cyberattacks, or other criminal activity

6.3 Business Transfers

In the event that Jet's Pizza & Grill undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change and ensure that your information continues to be protected in accordance with this Privacy Policy.

6.4 With Your Consent

We may share your personal information with other third parties where you have explicitly provided your consent to such sharing.

7. Data Security

Protecting your personal information is a top priority for Jet's Pizza & Grill. We implement a range of technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

  • SSL/TLS encryption for all data transmitted between your browser and our website
  • Secure, encrypted storage of sensitive data including passwords (using industry-standard hashing algorithms)
  • Firewalls, intrusion detection systems, and regular vulnerability scanning
  • PCI-DSS compliant payment processing systems
  • Multi-factor authentication for administrative access to our systems

7.2 Administrative Security Measures

  • Access to personal data is strictly limited to authorized employees and service providers who need it to perform their job functions
  • Regular staff training on data privacy and security best practices
  • Contractual data protection obligations imposed on all third-party service providers
  • Periodic internal audits and security assessments

7.3 Incident Response

In the unlikely event of a data breach that may affect your personal information, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws. We maintain a documented incident response plan to ensure timely and effective handling of any security incidents.

8. Your Privacy Rights

Depending on your location within the United States, you may have the following rights with respect to your personal information:

8.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights:

Right Description
Right to Know You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the third parties with whom it is shared.
Right to Delete You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions permitted by law (such as information needed to complete a transaction or comply with legal obligations).
Right to Correct You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information.
Right to Limit Use of Sensitive Personal Information You may have the right to limit our use and disclosure of sensitive personal information to purposes permitted by the CPRA.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
Right to Data Portability You have the right to receive a copy of your personal information in a portable, usable format.

8.2 General Rights for All U.S. Residents

Regardless of your state of residence, you have the following general rights:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete personal information.
  • Right to Deletion: Request deletion of your personal information, subject to applicable legal exceptions.
  • Right to Opt-Out of Marketing: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
  • Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a request by:

We will respond to verifiable consumer requests within 45 days of receipt. If additional time is required, we will notify you within the initial 45-day period and may extend our response by an additional 45 days. We may need to verify your identity before processing your request to prevent unauthorized access to your information.

You may also authorize an agent to submit a request on your behalf. We will require written proof of the agent's authorization and may verify your identity directly before fulfilling the request.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, as required by law, or as needed for legitimate business purposes. The following general retention periods apply:

Data Category Retention Period
Order and transaction records 7 years (for tax, accounting, and legal compliance purposes)
Customer account information Duration of account plus 3 years after account closure
Marketing preferences and communications Until you opt-out or withdraw consent, plus 2 years for record-keeping
Website usage and analytics data Up to 26 months (consistent with standard analytics retention periods)
Customer support communications 3 years from the date of last communication
Cookie and tracking data As specified in our Cookie Policy (typically 30 days to 2 years depending on cookie type)
Fraud prevention and security records Up to 5 years from the relevant incident

Once your personal information is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertisements. Cookies are small text files stored on your device when you visit our website.

10.1 Types of Cookies We Use

  • Essential/Strictly Necessary Cookies: Required for the website to function correctly, including maintaining your shopping cart and processing your orders. These cannot be disabled without affecting the functionality of our site.
  • Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
  • Functional Cookies: Remember your preferences (such as language settings, saved addresses, and favorite menu items) to provide a more personalized experience.
  • Marketing and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on our website and on third-party platforms. These cookies may track your browsing activity across multiple websites.

10.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For California residents, you also have the right to opt-out of the use of cookies for cross-context behavioral advertising. You can exercise this right by adjusting your cookie preferences or contacting us at [email protected].

For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our full Cookie Policy available on our website.

11. Children's Privacy

Jet's Pizza & Grill does not knowingly collect, use, or disclose personal information from children under the age of 13. Our website and online ordering services are not directed at children, and we do not intentionally market to minors.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We strongly encourage parents and guardians to supervise their children's online activities and to utilize parental control tools available on most devices and internet service platforms.

12. International Data Transfers

Jet's Pizza & Grill is a United States-based business and primarily processes personal information within the United States. However, some of our third-party service providers — including cloud hosting providers, analytics platforms, and payment processors — may process or store your data on servers located outside of the United States.

If your personal information is transferred outside the United States, we take steps to ensure that adequate protections are in place to safeguard your data in accordance with applicable law. These protections may include:

  • Standard contractual clauses or data processing agreements with our service providers
  • Ensuring that third-party recipients maintain security standards equivalent to those described in this policy
  • Only engaging service providers in countries or jurisdictions recognized as offering an adequate level of data protection

By using our website or services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries as described above.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, food delivery apps, or other external services. These third-party services operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policies of any third-party services you access through links on our website, particularly before providing your personal information. Common third-party services you may interact with through us include:

  • Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
  • Food delivery platforms (DoorDash, Uber Eats, Grubhub, etc.)
  • Payment gateways (Stripe, PayPal, Square, etc.)
  • Mapping and location services (Google Maps)

14. Do Not Track (DNT) Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently alter its data collection or use practices in response to DNT signals.

If a future standard for DNT compliance is established and adopted, we will update this Privacy Policy accordingly. In the meantime, you can manage your tracking preferences through our cookie settings or by contacting us directly.

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the matter directly.

15.1 Contact Us

Please submit your complaint or concern to:

Business Name Jet's Pizza & Grill
Email [email protected]
Website jetspizzagrill.rest

We will acknowledge receipt of your complaint within 5 business days and aim to fully resolve it within 30 days.

15.2 Complaints to Regulatory Authorities

If you are not satisfied with our response or believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority:

  • California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:
  • All U.S. Consumers: You may also file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Post a prominent notice on our website notifying users of the change
  • Where required by law or where the changes are significant, notify you by email or other direct communication

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

17. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on June 26, 2026. Jet's Pizza & Grill is committed to upholding the highest standards of data privacy and consumer protection in all aspects of our business operations.